Terms And Conditions

Terms of Use Laziz App

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This document is published in accordance with the provisions of the Information Technology Act 2000 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of our Laziz mobile application for mobile and handheld devices and our website abislaziz.com .

These terms of use (the “Terms of Use”) govern your use of our “Laziz” application for mobile and handheld devices (the “App”) and our website together as Laziz Platform. Please read these Terms of Use carefully before you use the services. If you do not agree to these Terms of Use, you may not use the services on the App, and we request you to uninstall the App. By installing, downloading or even merely using the App and using the website you shall be contracting with Laziz and you signify your acceptance to the Terms of Use and other Laziz policies (including but not limited to the Cancellation & Refund Policy, Privacy Policy and Take Down Policy) as posted on the App and the website  from time to time, which takes effect on the date on which you download, install or use the Services through Laziz Platform , and create a legally binding arrangement to abide by the same.


  • “Agreement” is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;
  • “Privacy Policy” means the policy displayed on our Website and mobile application  which details how we collect and store your personal data;
  • “you”, “your” and “yours” are references to you the person accessing this mobile application “Laziz App”  or our website com and ordering any Goods or Services from the App or the Website..
  • “we”, “us”, “our”, and “Laziz” are references to the Company;


  • “Goods” or “Products”/ “Orders”  is a reference to any goods which we may offer for sale from our Mobile Application  or the Website from time to time;
  • “Company” means ABIS Exports India Pvt. Ltd.
  • “Service” or “Services” is a reference to any service which we may supply and which you may request via our Laziz Mobile Application or the Website for Nagpur city of Maharashtra.
  • “Food Delivery” is a reference to different varieties of  chilled chickens which are provided by our retail outlets named Laziz in Nagpur area  and for which we take full responsibility; and
  • “Website” is a reference to our website comand “Laziz App” or simply “App” is a reference to our mobile applications collectively as “Laziz Platform” or simply the “Platform” on which we offer our Goods or Services.
  • Delivery zone or delivery area means the area where the delivery of our goods and services can be done which shall be within the radius of 4-10 kms from the Laziz outlet.

These Terms of Use are subject to modifications at any time. We reserve the right to modify or change these Terms of Use and other Laziz policies at any time by posting changes on the Platform, and you shall be liable to update yourself of such changes, if any, by accessing the changes on the Platform. You shall, at all times, be responsible for regularly reviewing the Terms of Use and the other Laziz policies and note the changes made on the App as well as website. Your continued usage of the services after any change is posted constitutes your acceptance of the amended Terms of Use and other Laziz policies. As long as you comply with these Terms of Use, Laziz grants you a personal, non-exclusive, non-transferable, limited privilege to access, enter, and use the Platform.


3.1 Any contract for the supply of Food Delivery from the Laziz Platform is between you and the Laziz a retail outlet of the company for delivery of fresh, dressed and chilled chicken in Nagpur city of Maharashtra and nearby areas within radius of 4-10 kms from the outlet. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering.

3.2 Food Delivery, Goods and Services purchased from the Laziz platform  are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services.

3.3  When ordering from the Laziz Platform you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.

3.4  We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

3.5  Any order that you place with us is subject to product availability, delivery capacity and acceptance by us. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we or the will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.

3.6 If the Food Delivery and/or Goods are not available or if there is no delivery capacity, we will also let you know by text message (SMS) or phone call.


4.1 Any contract for the supply of Food Delivery from the Laziz platform is between you and the Laziz. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering.

4.2 All the prices listed on the Laziz Platform are correct at the time of publication and may change from time to time, it is your responsibility to be updated of such changes.



5.1 Delivery periods quoted at the time of ordering are approximate only and may vary, however we will give great care to deliver in a timely manner. No responsibility is taken for late delivery by Laziz. Goods will be delivered to the address designated by you at the time of ordering.

5.2 All orders are delivered by the company employed delivery agents. We will make every effort to deliver within the time stated, however, we will not be liable for any loss caused to you by ordering late. If the Goods are not delivered within the estimated delivery time quoted by us, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.

5.3 You must ensure that at the time of delivery of Food Delivery and/or Goods adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.

5.4 We will prepare your order and aim

5.4.1 To deliver the product to you at the place of delivery requested by you in your order;

5.4.2 To deliver within the time confirmed by us;

5.4.3 To inform you if we are unable to meet the estimated delivery time.

5.5  We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

5.6  Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.


6.1You must notify us immediately if you decide to cancel your order, preferably by phone, and quote your order number. If we accept your cancellation, no cancellation fee applies. If we refuse cancellation, e.g. because the delivery personnel has already been dispatched, it may not be cancelled. We will not be able to cancel any order, which has been already dispatched.

6.2 In an unlikely event of us delivering a wrong item, you have the right to reject the delivery of the wrong item and not pay for the wrong item.

6.3 We reserve the sole right to cancel your order in the following circumstances-:

6.3.1  In the event of the designated address falls outside the delivery zone offered  by us;

6.3.2  Failure to contact you by phone or email at the time of confirming the order  booking;

6.3.3        Failure to deliver your order due to lack of information, direction or  authorization from you at the time of delivery; or Unavailability of all the     items ordered by you at the time of booking the order; or


7.1. Where we have requested information from you to provide Food Delivery, Goods or Services you agree to provide us with accurate and complete information.

7.2. You authorize us to use, store or otherwise process your personal information in order to provide the Food Delivery, Goods or Services to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Food Delivery, Goods or Service to you. More information can be found in our Privacy Policy.

7.3. You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.


8.1. Great care has been taken to ensure that the information available on the Laziz Platform is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Laziz Platform will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Platform and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

8.2. By accepting these terms of use you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third party website.

8.3. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.

8.4. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.

8.5. We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.

8.6. If we have contracted to provide identical or similar order to more than one Customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which orders we will fill and to what extent.

8.7. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, and loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.

8.8. We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

8.9. In the event Laziz has a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud we may cause the customer to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, Laziz reserves the right to seek compensation from any and all violators.

8.10. Offers are subject to Laziz discretion and may be withdrawn at any time and without notice.



9.1. All prices are in India Rupees. GST is included where indicated

9.2. We may subcontract any part or parts of the Services or Goods that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.

9.3. We may alter or vary the Terms and Conditions at any time without notice to you.

9.4. Payment must be made as soon as the food is delivered by cash Failure to pay on time will result in the cancellation of your order.

9.5 As we are providing services in the Nagpur city of Maharashtra in India, we have complied with applicable local laws and the laws of India in making the Platform and its content available to you. In the event the Platform is accessed outside our delivery zones, it shall be entirely at your risk. We make no representation that the Platform and its contents are available or otherwise suitable for use outside our delivery zones. If you choose to access or use the Platform from or in locations outside select cities, you do so on your own and shall be responsible for the consequences and ensuring compliance of applicable laws, regulations, byelaws, licenses, registrations, permits, authorizations, rules and guidelines.


9.6 You understand and agree that the use of the Services does not include the provision of a computer or mobile device or other necessary equipment to access it. You also understand and acknowledge that the use of the Platform requires internet connectivity and telecommunication links. You shall bear the costs incurred to access and use the Platform and avail the Services, and we shall not, under any circumstances whatsoever, be responsible or liable for such costs.

9.7. Do not collect or harvest any personally identifiable information from the Platform, use communication systems provided by the platform for any commercial solicitation purposes, solicit for any reason whatsoever any users of the platform with respect to their submissions to the platform, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the website.

9.8. The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the platform, these Terms and Conditions shall prevail.

9.9. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

9.10. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of India. The parties hereto submit to the exclusive jurisdiction of the courts of Nagpur city.

9.11. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

9.12. These Terms and Conditions and a contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with India Laws. Both we and you hereby submit to the non-exclusive jurisdiction of the Courts of Nagpur, Maharashtra. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

9.13 Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Laziz platform.

9.14. The voucher calculation is subject to Laziz’s discretion and may be altered at any time and without notice. The voucher can discount any/all of the components including food cost, taxes and fees and likewise.

9.15. Any Service Fee/Delivery Fee charged by Laziz is subject to prevailing GST Rates.


We do not keep any individual information excepting for the purpose of completing the transactions, namely, processing of orders and delivery of goods. However, the said information may be used for improving customer service.


We use the services of banks for the purpose of payment processing. Any payment failure and related discrepancy shall not be the responsibility of Laziz.

 12 . Account Deletion Requests

If you would like to request the deletion of your account from our website, please contact our email customercare.abislaziz@ibgroup.co.in using the contact information provided below. Please include ‘Account Deletion Request’ in the subject line of your communication. While we do not currently offer a self-service account deletion feature on the website, our team will assist you in processing your account deletion request promptly.
Please note that upon receiving your account deletion request, we will take steps to deactivate your account and remove your personal information from our active databases. However, certain information may be retained for legal and legitimate business purposes, as outlined in our Data Retention policy.
For any questions or concerns regarding the account deletion process or our data handling practices, please don’t hesitate to reach out to our email customercare.abislaziz@ibgroup.co.in for assistance.”
As always, it’s important to adapt this statement to accurately reflect your website’s practices and to consult legal professionals to ensure compliance with applicable laws and regulations.


Grievance Officer or Customer care support

ABIS Exports (India) Pvt Ltd.

Address-: Indamara, Rajnandgaon, Chhattisgarh – 491441,

CustomerCare -:18002700334

Email-: customercare.abislaziz@ibgroup.co.in