Terms And Conditions
- “you”, “your” and “yours” are references to you the person accessing this mobile application “Laziz App” or our website com and ordering any Goods or Services from the App or the Website..
- “we”, “us”, “our”, and “Laziz” are references to the Company;
- “Goods” or “Products”/ “Orders” is a reference to any goods which we may offer for sale from our Mobile Application or the Website from time to time;
- “Company” means ABIS Exports India Pvt. Ltd.
- “Service” or “Services” is a reference to any service which we may supply and which you may request via our Laziz Mobile Application or the Website for Nagpur city of Maharashtra.
- “Food Delivery” is a reference to different varieties of chilled chickens which are provided by our retail outlets named Laziz in Nagpur area and for which we take full responsibility; and
- “Website” is a reference to our website comand “Laziz App” or simply “App” is a reference to our mobile applications collectively as “Laziz Platform” or simply the “Platform” on which we offer our Goods or Services.
- Delivery zone or delivery area means the area where the delivery of our goods and services can be done which shall be within the radius of 4-10 kms from the Laziz outlet.
3.1 Any contract for the supply of Food Delivery from the Laziz Platform is between you and the Laziz a retail outlet of the company for delivery of fresh, dressed and chilled chicken in Nagpur city of Maharashtra and nearby areas within radius of 4-10 kms from the outlet. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering.
3.2 Food Delivery, Goods and Services purchased from the Laziz platform are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services.
3.3 When ordering from the Laziz Platform you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.
3.4 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
3.5 Any order that you place with us is subject to product availability, delivery capacity and acceptance by us. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we or the will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.
3.6 If the Food Delivery and/or Goods are not available or if there is no delivery capacity, we will also let you know by text message (SMS) or phone call.
- PRICES AND PAYMENTS
4.1 Any contract for the supply of Food Delivery from the Laziz platform is between you and the Laziz. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering.
4.2 All the prices listed on the Laziz Platform are correct at the time of publication and may change from time to time, it is your responsibility to be updated of such changes.
5.1 Delivery periods quoted at the time of ordering are approximate only and may vary, however we will give great care to deliver in a timely manner. No responsibility is taken for late delivery by Laziz. Goods will be delivered to the address designated by you at the time of ordering.
5.2 All orders are delivered by the company employed delivery agents. We will make every effort to deliver within the time stated, however, we will not be liable for any loss caused to you by ordering late. If the Goods are not delivered within the estimated delivery time quoted by us, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.
5.3 You must ensure that at the time of delivery of Food Delivery and/or Goods adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
5.4 We will prepare your order and aim
5.4.1 To deliver the product to you at the place of delivery requested by you in your order;
5.4.2 To deliver within the time confirmed by us;
5.4.3 To inform you if we are unable to meet the estimated delivery time.
5.5 We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
5.6 Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
6.1You must notify us immediately if you decide to cancel your order, preferably by phone, and quote your order number. If we accept your cancellation, no cancellation fee applies. If we refuse cancellation, e.g. because the delivery personnel has already been dispatched, it may not be cancelled. We will not be able to cancel any order, which has been already dispatched.
6.2 In an unlikely event of us delivering a wrong item, you have the right to reject the delivery of the wrong item and not pay for the wrong item.
6.3 We reserve the sole right to cancel your order in the following circumstances-:
6.3.1 In the event of the designated address falls outside the delivery zone offered by us;
6.3.2 Failure to contact you by phone or email at the time of confirming the order booking;
6.3.3 Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or Unavailability of all the items ordered by you at the time of booking the order; or
7.1. Where we have requested information from you to provide Food Delivery, Goods or Services you agree to provide us with accurate and complete information.
7.3. You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.
- LIMITATION OF LIABILITY
8.1. Great care has been taken to ensure that the information available on the Laziz Platform is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Laziz Platform will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Platform and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
8.3. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
8.4. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
8.5. We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.
8.6. If we have contracted to provide identical or similar order to more than one Customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which orders we will fill and to what extent.
8.7. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, and loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.
8.8. We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
8.9. In the event Laziz has a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud we may cause the customer to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, Laziz reserves the right to seek compensation from any and all violators.
8.10. Offers are subject to Laziz discretion and may be withdrawn at any time and without notice.
9.1. All prices are in India Rupees. GST is included where indicated
9.2. We may subcontract any part or parts of the Services or Goods that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
9.3. We may alter or vary the Terms and Conditions at any time without notice to you.
9.4. Payment must be made as soon as the food is delivered by cash Failure to pay on time will result in the cancellation of your order.
9.5 As we are providing services in the Nagpur city of Maharashtra in India, we have complied with applicable local laws and the laws of India in making the Platform and its content available to you. In the event the Platform is accessed outside our delivery zones, it shall be entirely at your risk. We make no representation that the Platform and its contents are available or otherwise suitable for use outside our delivery zones. If you choose to access or use the Platform from or in locations outside select cities, you do so on your own and shall be responsible for the consequences and ensuring compliance of applicable laws, regulations, byelaws, licenses, registrations, permits, authorizations, rules and guidelines.
9.6 You understand and agree that the use of the Services does not include the provision of a computer or mobile device or other necessary equipment to access it. You also understand and acknowledge that the use of the Platform requires internet connectivity and telecommunication links. You shall bear the costs incurred to access and use the Platform and avail the Services, and we shall not, under any circumstances whatsoever, be responsible or liable for such costs.
9.7. Do not collect or harvest any personally identifiable information from the Platform, use communication systems provided by the platform for any commercial solicitation purposes, solicit for any reason whatsoever any users of the platform with respect to their submissions to the platform, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the website.
9.9. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
9.10. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of India. The parties hereto submit to the exclusive jurisdiction of the courts of Nagpur city.
9.11. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
9.12. These Terms and Conditions and a contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with India Laws. Both we and you hereby submit to the non-exclusive jurisdiction of the Courts of Nagpur, Maharashtra. All dealings, correspondence and contacts between us shall be made or conducted in the English language.
9.13 Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Laziz platform.
9.14. The voucher calculation is subject to Laziz’s discretion and may be altered at any time and without notice. The voucher can discount any/all of the components including food cost, taxes and fees and likewise.
9.15. Any Service Fee/Delivery Fee charged by Laziz is subject to prevailing GST Rates.
We do not keep any individual information excepting for the purpose of completing the transactions, namely, processing of orders and delivery of goods. However, the said information may be used for improving customer service.
- PAYMENT GATEWAY
We use the services of banks for the purpose of payment processing. Any payment failure and related discrepancy shall not be the responsibility of Laziz.
12 . Account Deletion Requests
Grievance Officer or Customer care support
ABIS Exports (India) Pvt Ltd.
Address-: Indamara, Rajnandgaon, Chhattisgarh – 491441,